Posted 3 months ago

Android Developer

Part time

Dubai, AE

Junior

Salary Range: To be discussed

Full Job Description

Summary

2-3 month role as Customer Service Advisor in Slough, working across venues to assist with adult learning enquiries and enrolments.

Description

2-3 months contract with Slough Borough Council

Job Summary:
We are seeking a full-time office-based Customer Service Advisor to join our Adult Learning team. This role will be primarily based in Slough; however, the successful candidate will be required to work in various venues across Slough, Windsor, and Maidenhead. This is a great opportunity to work for an Ofsted-rated Good service, take part in CPD, and be part of a team working to improve the skills and well-being of residents.

Key Duties/Accountabilities:
Be the first point of contact for all adult learning enquiries through email, telephone, letter, and personal contact. Respond to enquiries from learners and staff, including tutors and managers, for the benefit of the service, in a timely manner.
Provide informed advice and information to members of the public about learning opportunities available through the East Berkshire Community Learning and Skills Service and signpost learners to other providers and services; collate enquiries.
Serve as the first point of contact at designated community learning locations and at other venues as required, providing responsive high-quality customer care in a welcoming environment to all learners and visitors, answering enquiries, responding to requests for information, and taking enquiries and appointments for the IAG service and curriculum managers.
Assist in the enrolment process throughout the year, advising learners on the completion of enrolment forms, ensuring all sections are complete, following service processing procedures, collecting fees, issuing receipts, filing records, and entering enrolments accurately onto the management information (MIS) system.
Operate a variety of systems and computer packages, keeping accurate records; both on electronic databases and in filing systems.

Essential Experience Required:
Experience of working in a customer-focused role.
Experience of working in a multi-cultural environment.
Experience of working in a team.
Experience in the use of MS Office packages i.e., Excel, Word, Outlook.
Experience of using databases.
Experience working in an education environment (not essential).

Essential Qualifications Required:
5 GCSEs, A Levels A to C, or equivalent qualification.
Customer service or information and advice related qualifications or willingness to work towards one (not essential).

The closing date for this position is Monday April 3rd at 15:00

Interested?

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